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Returns & refunds
How returns work in your VIRA account. Eligibility is determined for each order in the app — this page summarises the flow, not a legal contract.
Return window
Return eligibility depends on order status and the store’s configured return window. When an order qualifies, the return option appears on that order in your account.
Eligibility
Signed-in customers can check return eligibility from Account → Orders when the order qualifies.
If certain items cannot be returned, that will be reflected in eligibility on the order. A published non-returnable list will appear here when provided.
Process
Start a return from the order page when eligible, then follow the on-screen steps. Refunds for approved returns are handled through the payment provider used at checkout (Razorpay).
Refund timeline
After a return or refund is approved, funds are returned through Razorpay to the original payment method. Bank and provider processing times vary; the storefront does not publish a fixed bank timeline here.